CIS-ITSM Labs, CIS-ITSM Exam Cost

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ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q144-Q149):

NEW QUESTION # 144
Which of the following actions within the Major Incident Management (MIM) process can be performed by a user with only the role?

Answer: C

Explanation:
The Major Incident Management (MIM) workflow has specific role restrictions to ensure high-visibility issues are handled by authorized personnel.
* Proposing a Major Incident (C) is a function available to any user with the itil role. This allows technical staff to flag a critical issue they believe meets Major Incident criteria.
* Promoting (D) a candidate to a full Major Incident or Resolving (B) one requires the major_incident_manager role.
* Publishing updates (A) typically requires the communications_manager or major_incident_manager role.
Therefore, the ITIL user acts as the "eyes on the ground" who identifies and proposes potential major incidents for review.


NEW QUESTION # 145
It is possible to use the same categories for both incidents and problems.

Answer: B


NEW QUESTION # 146
Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are NOT being delivered.
Which two tools should be used to determine the problem? (Choose two.)

Answer: B,D


NEW QUESTION # 147
Technical workshop and process workshop can be combined in one workshop.

Answer: B


NEW QUESTION # 148
A new Problem Coordinator accidentally created several problem investigations that need to be deleted.
What role is required to delete a problem record?

Answer: D


NEW QUESTION # 149
......

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